Refund policy

All unworn/unaltered merchandise with original tags may gladly be returned in the form of original payment (or store credit) or exchange within 14 days from the date of purchase. All returns/exchanges must be accompanied by a receipt for proof of purchase. 

• Sale items, jewelry, sunglasses, belts, handbags, scarves, other accessories or gift certificates are FINAL SALE and may not be returned or exchanged. 
• All merchandise must be returned in their original unworn and unwashed condition. No makeup or deodorant stains, perfume, pet hair, cigarette smell or stains of any kind will be accepted. We have the right to refuse return if these conditions are not met. 
• Return window is 14 days from purchase date for in-store purchases or 14 days from delivery day for online purchases.
• If the item was shipped, shipping costs are NON-REFUNDABLE. 
• If the item needs to be shipped back for return, return shipping is the responsibility of the customer. Returns are also accepted in store. 
• To initiate a return, please email info@thetailoredgoose.com for a return form. Please ship back merchandise with the completed return form and original receipt to address noted on form.  

• Once your package is received, please allow 3 business days for return processing. Once the return is processed, you will be notified by email with the return credit amount. If the payment is going back on a card, please allow 3 business days for this to process. 
•  If the order is returned past the 14-day limit or does not fit the return guidelines, The Tailored Goose reserves the right to decline the return. If the items were shipped back to The Tailored Goose, the items will be sent back to the customer at the customer’s expense.  
•  If you believe you have received defective or incorrect merchandise, you must contact customer service within 3 days of receipt of your order. Please email us at info@thetailoredgoose.com.